OUR POLICY

We don't get why things should be difficult.

When you're happy, then we are. 

 

Free Delivery

Direct Support

Easy Returns

Secured Payments

Father and Children
Our Service

At Mint City, we work hard to keep you satisfied. This is why we’ve added a host of services that we know you'll LOVE. Read on to learn about our services and return policies.

Delivery Bag
Free Delivery

Place your order by 11 AM and get your groceries within a day. Deliveries are free on orders over $250 HKD. Unlike many grocery stores in Hong Kong, we accommodate remote areas too*.

Smiling Chef
Easy Returns

If you’re looking to return or exchange any item, we're here to help. We offer free returns or exchanges within 10 days of receiving your order. You can return your items in exchange for full refunds, store credits or a different product. Your call.

Online Shopping
Secured Payments

We accept local and international payments through a trusted payment gateway that guarantees the highest grade of payment security. We protect our shoppers from experiencing fraud, theft and unnecessary hassle.

​*Some Exceptions
 

  • Districts that require next day delivery include: Sha Tin, Ma On Shan, Tsing Yi, Tsuen Wan and Kwai Fong.
     

  • Delivery can take 3 to 4 days to Lamma Island, Cheung Chau, South Lantau and Chek Lap Kok with a minimum order of $700 HKD.
     

  • At Mint City, we aim to make shopping with us as smooth as possible. We hope you find our store policies fair and transparent. We are ready to support you online, in-store or by call with any thoughts or concerns you wanted us to solve with you.